Frequently Asked Questions - F.A.Q.
What surfaces can I use my Jude's on?
Just about anything you can imagine! Jude's are made with endless microfiber strands 100 times thinner than a human hair, so they are lint-free and scratch-free. Perfect for for almost every surface, including sensitive surfaces. They are not only for your windows & mirrors - they are great for cleaning your cars, motorcycles and boats. They will not scratch expensive paint, gel coats and chrome - even on your precious vintage cars! Here are a few things that you can use your Jude's on:
Windows – mirrors – plexiglass & acrylic – patio doors – shower doors – sinks – faucets – ceramic cooktops - drinking glasses – crystal – china – flatware – every kind of stone countertop – glass top tables - stainless steel appliances – wall & floor tiles – hardwood floors – vinyl floors – laminated floors – tv screens – computer screens – cell phones – tablets – all leather, vinyl & microfiber upholstery – plastic and glass furniture – cars – motorcycles – boats – RVs – jet skis – gel coats – chrome – fiberglass – clear coats – windshields – helmets – visors – sunglasses – eyeglasses – delicate piano & furniture finishes – camera lenses – picture frames – jewelry – musical instruments – copper – silver – gold – brass and so much more…
In the summer your Jude's will even take the smashed bugs, bird droppings and sap droplets off your car & boat, windshields, hoods and helmet visors, paint & gel coats and fiberglass with just water!
NEVER use your Jude's if you drop it on the ground or if it gets grit on it from a very dirty surface. It can pick up particles and then scratch and damage the surfaces you are cleaning.
ALWAYS rinse your Jude's very well if you drop it or are cleaning a very dirty surface before continuing to use it.
To tackle really dirty jobs, we recommend to use a hose or rag first to get off the heavy dirt first as it could possibly stain your Jude's and will reduce the risk of grit or large particles getting in your cloth.
Jude's has 3 colours of cloths. Do they all work the same?
My Jude's accidentally went in the wash with fabric softener. Is it ruined?
No, your Jude's is fine. Wash your Jude's again to remove the fabric softener. If you still get some streaking or it's not working as great as usual, you may have to wash it again.
My Jude's accidentally went in the dryer. Is it ruined?
The reason we prefer you to air-dry your Jude's is to avoid lint getting attached to your cloth in the dryer and to avoid fabric softener. Putting them in the dryer shortens the life of the cloth, may cause pilling and will attract lint or fluff which may cause streaking.
If you want to machine dry your Jude's, use the low setting and tumble dry with lint-free items and remember NOT to add a fabric softener sheet. Drying on a higher heat level may damage your cloth.
My Jude's is stained - Can I bleach my Jude's?
Yes, you can bleach your Jude's. Jude’s Miracle Cloth is a non woven microfiber that traps and absorbs dirt, dust, grease and other stains. These stains can remain trapped in your Jude's but will not transfer to other surfaces after washing your JMC using the method on the package (or here on the website). You may still see the marks of previous use. Your Cloth may never look like it did upon opening the package but it will be clean and ready for its next task!
Remember that bleaching shortens the life of any fabric. Also try using an oxy-type stain remover, they work well too!
With the Covid issue, I want to use a disinfectant to kill germs in my home. The Jude's instructions say to use water only. Will the harsh chemicals hurt my Jude's?
No, these disinfectant chemicals will not hurt your Jude's. You can use your Jude's with any of your cleaning products. We just like the fact that Jude's will pick up 99% of bacteria using water only, without using chemicals. Washing your cloth will get rid of the germs.
I saw that you can use Jude's as a personal mask material. Is this true?
Yes, absolutely! We would recommend using our grey cloth as it is a little lighter and thinner and you can breathe through it better than the slightly thicker white & blue cloths. They are easy to cut and sew and they are washable.
In March 2020, lab tests done by the French government showed that the microfiber cloth weighing 100 grams per square meter (our grey cloth) filters out 96.7% of airborne particles as small as 3 microns. (Very very tiny particles).
You can cut, sew & dye all of our Jude's just like any other fabric to use for making masks, making cleaning mitts, bags, crafts or to make covers for delicate items. The edges do not fray so you do not have to stich to reinforce them, making sewing a piece quicker & easier.
SHIPPING - How long will it take to get my Jude's once I have ordered it?
All packages are shipped via Canada Post Standard Mail from Ontario, Canada. Shipping time will vary depending on where you live. When the postal system is running smoothly, packages typically take two weeks to arrive, but with delays & closures associated with COVID-19, sometimes packages can take up to 30 days to deliver. We sincerely appreciate your patience!
Small orders are shipped as standard letter-mail and Canada Post does not issue tracking numbers with them. Most larger orders (over 200 grams in weight) do come with tracking numbers.
If you would like to add tracking on a small order, it will cost substantially more. Please contact us asap after receiving your order confirmation to get us to add X-Press Post to your order and collect your payment.
My Jude's is not working as well as it used to and I'm getting some streaks now.
Here is a list of reasons why this could occur.
-Our cloths do last a long time but when they start to leave streaks it is probably time to replace them
- If any cleaning product has been used on the surface you are cleaning before getting your Jude's - it must be removed first. Try using vinegar and water to remove the old cleaning solution residue from your window or mirror. Our customers have reported that this has worked for them.
- Do not use fabric softener in the wash & make sure they are well rinsed after washing.
- It may have gone in the dryer and attracted fluff or lint from other items in the wash
-Most importantly after you wet the cloth you must wring out the water really well until the cloth is just damp.
- Keep your older Jude's to use as a rag, use on your flat mop to clean the floor and to reach higher dirty exterior windows or use as a duster. There is still life left in your Jude's!
Can I cut my Jude's into different sizes?
Yes, absolutely. Jude's is a non-woven fabric and will not fray. We have cut ours down to fit a flat head mop. This works great to use on your floors or high windows inside or outside.
**You can also cut, sew & dye Jude's cloths just like any other fabric to use for crafts, to make masks, cleaning mitts, bags or to make covers for delicate items. As the edges do not fray, you do not have to stitch to reinforce them, which makes sewing a piece quicker & easier.
I'm getting water spots left on my windows after cleaning. Why is this happening?
The general rule is not to clean your windows in direct sunlight. The heat of the sun causes the water to dry too quickly which can leave spots. Or you may not have wrung your Jude's out well enough. Be sure to wring your Jude's out really well. You could also have very hard water in your area which may leave mineral deposits.
Can I reuse the bag Jude's comes in and is it recyclable?
Yes, please reuse our bag! (and recycle the paper inserts)
It is a polypropylene bag that can be recycled. It is BPA free. Check with your municipality. Many regions like York Region in Ontario Canada now have a special Plastic Bag Take-Back Program.
Recycled plastic bags are used to make things like new plastic bags, plastic lumber, patio furniture and park benches, battery cables, brooms, brushes, auto battery cases, ice scrapers, landscape borders, bicycle racks, rakes, bins, pallets & trays! So please recycle them when you are done with the bag.
I have a store and would love to carry Jude's. How do I do this?
We'd love to talk to you about that! Visit our 'Wholesale' page on our top menu and drop us a line at email@example.com or give us a call at 905-656-0167.
Customer Satisfaction / 30 day Refunds & Returns
Our customer's satisfaction is important to us. If you are not satisfied with your Jude's, please call us at 905-656-0167 Monday - Friday 9:30 - 5:00 EDT or email us at firstname.lastname@example.org . Our customer service agents can answer any questions or issues you may have. If you would like a refund, we will give you a refund within 30 days of your purchase. Return shipping costs are the responsibility of the purchaser and proof of your purchase & date is required to receive a full refund.